What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question from client

    Asked by heatsource on June 03, 2014 at 06:48 PM

    Hi I am building a site for a mortage brokers. They have a question about about encryption: they need to be seen to be taking client info seriously and so what is the protection from the client submitting the form to then recieving it in their inbox?Is this explained somewhere on the site. They just need it tosign the site off.

    Cheers Paul

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    Answered by bob on June 03, 2014 at 08:07 PM

    We are pleased to announce that all submitted data on our server are secure. We got very powerful cloud of servers whose storage is encrypted which provides security protection.

    Here goes something according to Aytekin, founder of Jotform:

    "...When you use https on the URL it only means the data is transferred to JotForm servers encrypted. It is not saved encrypted on our servers. We do everything we can to make sure our servers are secure, firewalled and always patched...."

    So, the data transferred from your browser to our server will also be secure, when you use SSL/secure form URL to accept submission,. We support high-grade 256-bit encryption.

    You have freedom of choice whther you want the form data to be secured. It totally depends on you to use the secure / SSL form URL or embed script. Please read the guidelines on How to Receive SSL submissions

    You may enable Security Certificate Seal in your form if you want your form users/clients to know that their data have been sent securely.

    Another important thread by Jeannette, Jotform Support Manager that might help you immnensely in this regard: http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant


    Please get back to us with updates about your query.

    Thank you.