What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can I just suspend my account

    Asked by mfunk1000 on August 15, 2011 at 11:38 AM

    I don't need to cancel it since I might want to use it in the future but I don't want to pay if I am not currently using any of the forms.

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    JotForm Support

    Answered by liyam on August 15, 2011 at 11:47 AM

    Hello mfunk1000,

    You can downgrade your subscription to free so that you won't have to pay anything until you decide to resubscribe again.

    Although I figured that you have exceeded the 100MB limit for file uploads for free users.  If you don't mind me asking; is it possible for you to delete some submissions so to not exceed the file upload limit for a free account?  Or do you prefer to keep it there in your submissions page?

    We'll wait for your response.

    Thanks,

    Liyam