Recaptcha not submitting

  • TSANAMPA
    Asked on March 22, 2022 at 8:06 PM

    I am trying to publish my form, but when I shared it as a test with a couple of people, it worked for the first two, but then began asking for Recaptcha Information, and now those submissions are not coming through.

    https://form.jotform.com/220806510391145

    In the sample applications I personally completed, I got this screen, instead of the Thank You Screen after completing the captcha information.

    {"submissionId":"5237978060318276090"}


    Thank you for any help with this so that I can publish the document.

  • Lorenz JotForm Support
    Replied on March 23, 2022 at 12:25 AM

    Hello TSANAMPA,

    Thank you for reaching out to Jotform Support. Please note that when form detects unusual submission / traffic from same IP address, for security reasons a reCAPTCHA field is display after the form is submitted; As you've mentioned, it only began happening after the first two submissions; therefore, I have whitelisted your account to prevent this from happening. Could you test your form if the CAPTCHA is still showing?

    Please let us know if we can assist you further