why my subscription gets over with only 10 submissions?

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    Asked on June 04, 2014 at 04:39 AM

    Hi, I have been using Jot forms for past 2 months. I have observed that after every 10 successful submissions made I start getting email that my this month submission quota got over so wait for next month to start new cycle. 

    Is it happening because I have 10 SSL Submission per month? If yes then what is the purpose of 100 submission per month given in free plan?

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    Answered on June 04, 2014 at 06:53 AM

    Hello mokhullar,

    Please be noted that in free account, you can receive upto 100 non secure, 10 SSL / secure and 10 payment submissions. If any of the limit is reached, all your forms will be disabled. That is the reason why you are receiving the warning emails as you reached the SSL submission limits.

    I have removed your account from the scheduled downgrade and reset your SSL submission counter to zero. Please be noted that we can only do this once per account.  You should stop using the secure forms URL and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!

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    Answered on June 04, 2014 at 06:58 AM

    Please let me know the process where in, if any submission is coming to be should be non SSL/secure. I want my subscription to be granted for 100 non secure so that I can get atleast 100 submissions per month instead of 10.



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    Answered on June 04, 2014 at 09:37 AM

    Thank you for contacting us.

    Kindly disable the secure form option by unchecking the checkbox for secure form. Please follow the instruction below:

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    Answered on June 04, 2014 at 04:49 PM

    Hi Bryan, 

    I have checked that this option is unchecked for me. Then how come I got such emails.

    Below is the mail I used to get from Jotforms.


    Dear mokhullar, 

    We would like to inform you that your JotForm account has almost reached 10 SSL submissions per month this month. Free accounts are limited to 10 SSL submissions per month. Your forms will be automatically disabled once you reach your allocated quota. 

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    Answered on June 04, 2014 at 08:34 PM

    If you are not using the form as  httpS://secure.jotform.com/...... Then Looks like you have this form embedded into a web page that forces to submit using the SSL version.

    These are the only 2 ways you can reach the SSL limit.

    100 submissions limit is inttended for forms using the non SSL version.