My form's auto responder is not displaying fields correctly

  • Profile Image
    yfcnet
    Asked on August 15, 2011 at 01:41 PM

    My jotforms usually work flawlessly.  However, I just created a test on my employer's account to show them how great it works, and the survey results on the auto-responder and regular notifications are not showing up correclty.

    File attachments are not being received, 

    Survey results are coming to the user account email as follows:

    Scott Rosenescott@therosenes.com
    Question Answer 
    Full Name Scott Rosene 
    E-mail scott@therosenes.com 
    Click to edit 
    Click to edit 
    Click to edit

    Survey results are coming to the autoresponder with the usual jotform table layout (which we'd like it to do for the user account email above also), but no matter what field we enter on a survey, it's showing up in the results as "click to edit" and then not showing the answer.


  • Profile Image
    yasinco
    Answered on August 15, 2011 at 02:26 PM

    Im Going To Try It To See If Can Fix It.

  • Profile Image
    yasinco
    Answered on August 15, 2011 at 02:29 PM

    I Think You Need To Edit The Autoresponder.

    Go To Setup And Embed Click Autoresponder Then Edit The One You Made.

  • Profile Image
    NeilVicente
    Answered on August 15, 2011 at 07:23 PM

    Hi,

    Please re-create your form's autoresponder.

    1.  Go to Setup & Embed > Email Alerts > Auto reponder
    2.  In the Compose Email screen, click Delete Email
    3.  Then, go to Setup & Embed > Email Alerts > Add New Email
    4.  Choose Auto Responder, click Next
    5.  Follow and complete the wizard

    Hope this helps! Get back to us if you need more assistance. Thanks!


    Neil