What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NON SI CARICA IL MODULO

    Asked by edishop on June 04, 2014 at 06:04 AM

    Ciao 

    Qui ho inserito ho il Vostro modulo http://www.edishop.it/edishop.php?paginaid=29

     

    qui il modulo utilizzato  http://form.jotformpro.com/form/40354912760957?

     

    TUTTI Gli ALTRI moduli, SI caricano CORRETTAMENTE. 

     

    gra

    Page URL:
    http://form.jotformpro.com/form/40010944169954?

    www
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 04, 2014 at 09:11 AM

    Hi,

    We will check your form and find out what causes it to freeze on the browser. I think there's a field that's causing this. We'll get back to you with findings sooner or later.

    Our apologies for this inconvenience.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 04, 2014 at 09:32 AM

    Hi,

    It looks like your conditions is causing the form to freeze. When I cloned your form and removed all the conditions, the form started to work normally.

    Cloned form: http://www.jotformpro.com/form/41543572328960

    Did you made updates to your form recently? Did it work normally before? You can try to restore the form to its previous working version using Revision History. This might help.

    After selecting a form on My Forms page click "More" and then select "Revision History".
    form revisions
    If the above doesn't help, I think the best step you can take is to clone your form and remove all the conditions to it. Then start creating conditions 1 by 1 and then preview every 5 conditions you created so you can track what specific condition that is causing the problem. This could be due to a messed up codes pasted on the text elements or it might be something else. 

    Please let us know here if you need any further assistance.

    Thanks and apologies for any inconveniences caused.