What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancelling my subscription plan

    Asked by Eyal Nevo on June 04, 2014 at 06:35 AM


    I would like to stop using your paid service - I had to use it for a while to get people to fill out my foms, but I do not require it any more.


    Please cancel the paid subscription on my account effective immediately.



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    Answered by BryanPaulo on June 04, 2014 at 10:03 AM

    Thank you for contacting us.

    You can downgrade your account to Free by logging on to your account then by going to http://www.jotform.com/myaccount/billing. Then click Switch Plan below the Starter box. Your current plan will remain active until the end of your billing cycle.

    Please let us know if you need further help.