HIPAA account: is the sensitive information also hidden from downloaded submission PDF documents?

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    DiverseAbility
    Asked on March 23, 2022 at 12:03 PM

    Will a downloaded copy of the form submission in PDF also hide the sensitive information as seen in the screenshot above?



    This is a re-post of a comment on How to Use Notification and Autoresponder Emails in HIPAA Accounts?

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    Niko
    Answered on March 23, 2022 at 01:11 PM

    Hello,

    Thanks for your question.

    No, a downloaded copy of the submission PDF document won't hide sensitive information. Since only the account owner can access the form submissions and corresponding PDF documents, you will be able to download complete PDF documents, with all the submission data included.

    However, if you would like to also receive those PDF documents as PDF attachments of email notifications, Jotform will ask you to protect submission PDFs with a password, as explained in the second part of this guide.

    Please let us know if you have further questions.

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    DiverseAbility
    Answered on March 25, 2022 at 03:29 PM

    Thanks, Niko_N.

    I have another question regarding the HIPAA Compliant feature. Can you please confirm, if we add a upload file field to a form that it also can be protected? If so, how does that work? Thanks in advance.

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    Harvey
    Answered on March 25, 2022 at 06:31 PM

    Hello,

    Yes, our file uploads are secure. Our servers are protected with security software so rest assured that your files will be uploaded and stored securely.

    The uploaded files on the upload field of your form would also be encrypted on the HIPAA servers,  HIPAA Forms encrypt the data right on your form and then transfer and store the data encrypted. The HIPAA form data and any uploaded files are stored in our HIPAA-compliant servers which are separated from the Internet using multiple levels of protection and firewalls, and the encrypted data is stored in encrypted databases.

    Let us know if you have any questions.