Autoresponder Not Working

I'm currently working on two surveys. One has an autoresponder email that's not working and the other has an autoresponder email that is working fine. The Notification emails appear to be working fine.

Form that IS NOT sending an auto-response: https://secure.jotform.us/form/41333772237150

Form that IS sending an auto-response: https://secure.jotformpro.com/form/41525420962956

Why is the first form not sending while the second form is. Again, they are both configured the same way.

Thanks,

Dan

Hello Dan,

I did check your form's auto-responder email alert and did not find any issue with that. It should send the submission auto-responder email normally.

I have cleared your form cache and sent a test submission using one of my own email address. I also added one more auto-responder email alert in your form and sent test submission. For some reason, I did not receive any auto-responder email.

Are you sure that your form #41525420962956 is sending the auto-responder email? Since both are using custom sender email, it is strange that one is sending the emails while the other one is not sending.

Is it possible for you to remove the custom sender email and add it again? Do try this and see if this help you. The following guide should help you:  http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

We will wait for your response.

Thank you!

Unfortunately the auto-responder is not working for this form even with the generic noreply@formresponse.com as the sender address. And yes, it is still working fine for the Transfer Student form.

I just created a new autoresponder and it did not work at all. 

I would appreciate your assistance.

Thanks,
Dan 

That worked! Thank you!

@robfedrick, your concern will be addressed in another thread here, we will be glad to assist you.