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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder Not Working

    Asked by gordonreg on June 04, 2014 at 10:09 AM

    I'm currently working on two surveys. One has an autoresponder email that's not working and the other has an autoresponder email that is working fine. The Notification emails appear to be working fine.

     

    Form that IS NOT sending an auto-response: https://secure.jotform.us/form/41333772237150

    Form that IS sending an auto-response: https://secure.jotformpro.com/form/41525420962956

     

    Why is the first form not sending while the second form is. Again, they are both configured the same way.

     

    Thanks,

    Dan

    Page URL:
    https://secure.jotform.us/form/41333772237150

    Emails JotForm autoresponder email auto-response
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 04, 2014 at 11:38 AM

    Hello Dan,

    I did check your form's auto-responder email alert and did not find any issue with that. It should send the submission auto-responder email normally.

    I have cleared your form cache and sent a test submission using one of my own email address. I also added one more auto-responder email alert in your form and sent test submission. For some reason, I did not receive any auto-responder email.

    Are you sure that your form #41525420962956 is sending the auto-responder email? Since both are using custom sender email, it is strange that one is sending the emails while the other one is not sending.

    Is it possible for you to remove the custom sender email and add it again? Do try this and see if this help you. The following guide should help you:  http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    We will wait for your response.

    Thank you!

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    Answered by gordonreg on June 05, 2014 at 11:36 AM

    Unfortunately the auto-responder is not working for this form even with the generic noreply@formresponse.com as the sender address. And yes, it is still working fine for the Transfer Student form.

     

    I just created a new autoresponder and it did not work at all. 

     

    I would appreciate your assistance.

     

    Thanks,
    Dan 

  • Profile Image

    Answered by EliezerN on June 05, 2014 at 02:27 PM

    @Dan

    I cloned your form and then submitted it, and I was able to reproduce the issue. Then, I tried removing the current Email address field and adding a new one, then submitted the form again and I received the Autoresponders with no issues at this time. 

    So, to fix the issue simply delete your Gordon Email Address field and then addd a new email address, you can give the same label and the same sub-label and then it will work with no issues.

    Inform us if the issue still persists.

    Thanks

  • Profile Image

    Answered by gordonreg on June 05, 2014 at 02:50 PM

    That worked! Thank you!

  • Profile Image

    Answered by robfedrick on January 01, 2015 at 05:11 PM

    I too can't get the autoresponder to work in my Tri North Membership form. Not sure why. Any help would be fantastic.
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 01, 2015 at 06:50 PM

    @robfedrick, your concern will be addressed in another thread here, we will be glad to assist you.