- gordonregAsked on June 04, 2014 at 10:09 AM
I'm currently working on two surveys. One has an autoresponder email that's not working and the other has an autoresponder email that is working fine. The Notification emails appear to be working fine.
Form that IS NOT sending an auto-response: https://secure.jotform.us/form/41333772237150
Form that IS sending an auto-response: https://secure.jotformpro.com/form/41525420962956
Why is the first form not sending while the second form is. Again, they are both configured the same way.
- JotForm Supportashwin_dAnswered on June 04, 2014 at 11:38 AM
I did check your form's auto-responder email alert and did not find any issue with that. It should send the submission auto-responder email normally.
I have cleared your form cache and sent a test submission using one of my own email address. I also added one more auto-responder email alert in your form and sent test submission. For some reason, I did not receive any auto-responder email.
Are you sure that your form #41525420962956 is sending the auto-responder email? Since both are using custom sender email, it is strange that one is sending the emails while the other one is not sending.
Is it possible for you to remove the custom sender email and add it again? Do try this and see if this help you. The following guide should help you: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings
We will wait for your response.
- gordonregAnswered on June 05, 2014 at 11:36 AM
Unfortunately the auto-responder is not working for this form even with the generic firstname.lastname@example.org as the sender address. And yes, it is still working fine for the Transfer Student form.
I just created a new autoresponder and it did not work at all.
I would appreciate your assistance.
- EliezerNAnswered on June 05, 2014 at 02:27 PM
I cloned your form and then submitted it, and I was able to reproduce the issue. Then, I tried removing the current Email address field and adding a new one, then submitted the form again and I received the Autoresponders with no issues at this time.
So, to fix the issue simply delete your Gordon Email Address field and then addd a new email address, you can give the same label and the same sub-label and then it will work with no issues.
Inform us if the issue still persists.
- gordonregAnswered on June 05, 2014 at 02:50 PM
That worked! Thank you!
- JotForm SupportBDAVIDAnswered on January 01, 2015 at 06:50 PM
@robfedrick, your concern will be addressed in another thread here, we will be glad to assist you.