What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not passing data

    Asked by RAccessPro on June 04, 2014 at 11:35 AM

    I have just installed a form onto my web domain, however, the form is not passing critical information (specifically the name field)

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    JotForm Support

    Answered by EltonCris on June 04, 2014 at 12:57 PM


    The field variable on your form email notification is incorrect. It's most probably not updating anymore after you made changes on the notification. However, you can update it manually by clicking the field names found on the side bar just like the following screenshot.

    Setup & Embed -> Email Alerts -> Open Notification

    Or, to ensure that all field variables are correct. You can delete the email notification and create a new one.