I can't access my account. Was it deleted?

  • Profile Image
    Felix Valdivia 
    Asked on June 04, 2014 at 05:32 PM

    I been trying to access my acount and I can't. I'm trying to reset my password and it tells me there no information found with my email. The form has also been deleted from my website.

  • Profile Image
    Answered on June 04, 2014 at 09:15 PM

    The problem is that your account upload limit have maxed out. Your free account got 100 MB, however you have gotten 274.97 MB

    I have reactivated it, but it will not last a lot. You need to go ahead and login into your account, then download your submissions and the uploaded files. Then delete the submisisons completely to free space up.

    The guides below can help you further.

    How to view Submissions

    How to Export Form Data to Excel

    If you need further assistance with this, let us know