What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my account. Was it deleted?

    Asked by Felix Valdivia  on June 04, 2014 at 05:32 PM

    I been trying to access my acount and I can't. I'm trying to reset my password and it tells me there no information found with my email. The form has also been deleted from my website.

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    JotForm Support Manager

    Answered by Jeanette on June 04, 2014 at 09:15 PM

    The problem is that your account upload limit have maxed out. Your free account got 100 MB, however you have gotten 274.97 MB

    I have reactivated it, but it will not last a lot. You need to go ahead and login into your account, then download your submissions and the uploaded files. Then delete the submisisons completely to free space up.

    The guides below can help you further.

    How to view Submissions

    How to Export Form Data to Excel

    If you need further assistance with this, let us know