What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What account was being used with an upgraded status?

    Asked by coreyrdigiovanni on June 04, 2014 at 09:48 PM

    Hi guys I have been using jotforms for my customers for some time now and I just saw that I have been at an upgraded status since 2012 and am not sure why ... my customers dont ever recieve that many forms. Can some one look into this and tell me when my account was upgraded and by what email address or contact info was associated with the upgrade.



    Corey DiGiovanni

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    JotForm Support

    Answered by ashwin_d on June 05, 2014 at 04:48 AM

    Hello Corey,

    Upon checking your account, I found that you only have a free account. Please check your account status in the screenshot below:

    Where did you see that your account was in upgraded status? Please share a screenshot and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Thank you!