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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    An entry form for a 10k race has disappeared!

    Asked by w00dstock on June 05, 2014 at 06:00 AM

    I created a form for online entry to a 10k charity race run by Woodstock and Kidlington Rotary club (woodstockandkidlingtonrotary.org.uk) some months ago and embedded in our web site for use later in the year. We have set up a paypal account and wish to link the two together but when I log into Jotform the forms have disappeared both here and on our web site, can these be retrieved and returned to "My Forms".

     

    David Parke

    entry form My Forms JotForm web site site
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    JotForm Support

    Answered by ashwin_d on June 05, 2014 at 10:52 AM

    Hello w00dstock,

    Upon checking your account, I don't see any form there. I did try to find out if the form was created in a guest account or so but could not find any guest account created with your email address or IP address. 

    I did try to find out the page where you have embedded your form but could not find it in your web site. Please share the web page URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by w00dstock on June 05, 2014 at 12:35 PM

    I have viewed the source file on the web page and it is as follows.

    <script type="text/javascript" src="//form.jotformeu.com/jsform/40246891829363"></script>

    Does that help in perhaps retrieving it?

    Thanks for your help

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    JotForm Support Manager

    Answered by Jeanette on June 05, 2014 at 02:25 PM

    Thanks for sharing with us the link. This form was in your account, but in the trash folder. I have just restored it, but you can do it by yourself if you check the Trash folder , select the form and click on "Restore".

     

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    Answered by w00dstock on June 05, 2014 at 06:57 PM

    All I see in my account is this screenshot below showing an untitled form created today and put into trash whilst trying to find my original form, am I looking in the right place?

    Is this my original form No 40246891829363 created some months ago which I now cannot find.

    Thanks for your help.

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    JotForm Support Manager

    Answered by Jeanette on June 05, 2014 at 09:05 PM

    Such form belongs to another account davewheatley dave.wheatley@btinternet.com

    On regards to the other form, just click on Trash Folder first (at the left hand) you should see your form there.

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    Answered by w00dstock on June 07, 2014 at 10:46 AM

    Dave Wheatley has has now restored the several shared forms to my account can you move them from the shared folder to My Forms Folder "Rotary Blenheim 10" to secure them for me.

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    JotForm Support

    Answered by ashwin_d on June 07, 2014 at 12:39 PM

    Hello w00dstock, 

    For security reasons, we need the transfer request to come from the source account. Please ask  "davewheatley" to sign in to his account and send us confirmation asking to transfer specific forms. We will do the needful.

    Thank you!