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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The image on my survey stopped working?

    Asked by Izatar on August 15, 2011 at 09:47 PM

    I had an image on my survey, but when I checked it today, there was a small "X" where the image was. So, I tried to upload another image and put it in the same place and it did not work. Is there a solution?

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    JotForm Support

    Answered by abajan on August 15, 2011 at 10:29 PM

    Hi Izatar

    Are you referring to the Lakeland Table Tennis Association image with the swan, two rackets and five red stars? If so, I can see it just fine from my end. Have others told you they can't see the image too?

    ~ Wayne

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    Answered by Izatar on August 15, 2011 at 10:31 PM

    Yes. I uploaded the image again and saved it and the image is now working fine. I don't know what happened as it was not working earlier. Thank you for your quick response!

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    JotForm Support

    Answered by abajan on August 15, 2011 at 10:33 PM

    No problem. Glad to hear everything's okay now.


    ~ Wayne

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    Answered by G3Tech on August 30, 2011 at 02:56 AM

    I had the same problem.  My uploaded image disappeared and I had to re-upload it.  After that it worked again.  I have'nt been on the site in a couple months so I'm not sure when it disappeared. 




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    Answered by allanftd on August 30, 2011 at 03:16 AM

    Hi Gregg,

    Thanks for your message. I also went to your site to check if the image appears. It does, so I believe there's no more issue.

    If it does happen again, please let us know so that we can investigate it. Thank you for using JotForm!