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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form error

    Asked by shayed on June 05, 2014 at 07:36 AM

    My form is crashing when the data is submitted. What's wrong?

     

    http://submit.jotformeu.com/submit/41044772584356/

     

    http://form.jotformeu.com/form/41044772584356?

    Page URL:
    http://form.jotformeu.com/form/41044772584356?

    Screenshot
    jotformeu
  • Profile Image

    Answered by BryanPaulo on June 05, 2014 at 12:05 PM

    Thank you for contacting us.

    I cloned your form and tried to do a test submission. I initially got the same error so I tried to look deeper. Looks like your IENS ID is set to default value. I tried to put zero, saved the form and tried to submit again and it worked. Kindly set it to a number you desired and try again. Select the IENS ID then click on Default Value on the toolbar. See  image below:

    Please let us know if you need further help.

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    Answered by bob on June 05, 2014 at 12:10 PM

    We apologize for the inconvenience you have faced. This problem is related to google spreadsheet integration. So, could you please remove the existing integration and re-integrate it if that resolve the glitch.

    Please see the image below to know how to remove integration.

    Feel free to contact us if the issue persist.

    Thank You