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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Clients not getting the right autoresponder email

    Asked by Muldene on June 05, 2014 at 11:34 AM

    Hi there

     

    I tried jotform out, set up a form, and did a test run on it and "playing" a potential client.

    I got this reply from jotform - (this is what my client would have gotten)

    Screen shot below:

     

    Can you please help, i would like my clients to get my information and not the information below.

     

    Thank you

    Kind Regards

    Muldene

     

    Screenshot
    JotForm autoresponder autorespond email settings
  • Profile Image
    JotForm Support

    Answered by Welvin on June 05, 2014 at 01:56 PM

    Hi Muldene,

    I would advise to just re-create your form autoresponder email settings. Please follow these steps:

    1. Delete your current autoresponder email settings. Follow this guide to delete: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    2. Re-create the autoresponder. Follow this guide: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder.

    If you require any further assistance, feel free to contact us.

    Thanks