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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Clients not getting the right autoresponder email

    Asked by Muldene on June 05, 2014 at 11:34 AM

    Hi there


    I tried jotform out, set up a form, and did a test run on it and "playing" a potential client.

    I got this reply from jotform - (this is what my client would have gotten)

    Screen shot below:


    Can you please help, i would like my clients to get my information and not the information below.


    Thank you

    Kind Regards



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    JotForm Support

    Answered by Welvin on June 05, 2014 at 01:56 PM

    Hi Muldene,

    I would advise to just re-create your form autoresponder email settings. Please follow these steps:

    1. Delete your current autoresponder email settings. Follow this guide to delete: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    2. Re-create the autoresponder. Follow this guide: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder.

    If you require any further assistance, feel free to contact us.