Clients not getting the right autoresponder email

  • Profile Image
    Asked on June 05, 2014 at 11:34 AM

    Hi there


    I tried jotform out, set up a form, and did a test run on it and "playing" a potential client.

    I got this reply from jotform - (this is what my client would have gotten)

    Screen shot below:


    Can you please help, i would like my clients to get my information and not the information below.


    Thank you

    Kind Regards



  • Profile Image
    Answered on June 05, 2014 at 01:56 PM

    Hi Muldene,

    I would advise to just re-create your form autoresponder email settings. Please follow these steps:

    1. Delete your current autoresponder email settings. Follow this guide to delete:

    2. Re-create the autoresponder. Follow this guide:

    If you require any further assistance, feel free to contact us.