I am missing payments and some of my submissions have been submitted twice

Here is one. You all have access to the form and can look at others. This one is missing payment and also was some how submitted twice-same time, same day. This happened with others. I need an answer on this please…I am missing payments!!
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Hi Michelle,

I see that you've commented on one of our blogs, but it has come through as a Guest account. While I can find the account associated, could you kindly log in and reply via your account for security reasons?

We look forward to your response!