What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Could you please share the URL of the page where your form is embedded? Or is it happening with the standalone version of your form? That way we will be able to further investigate.
Also, could you please let us know if all your form users are getting this issue or just one in particular? Probably this is related to the browser the user used at the time to fill the form out. So, if the issue happened just with one user in particular, do you know wich browser and its version he used?
That details would help us to find the cause and the solution to this issue.
We will wait for your response.