What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot access anything in my account

    Asked by drspoon on June 05, 2014 at 08:24 PM

    I have logged into my account and cannot access anything.  I have two surveys, yet when I try to click on the links to them, nothing happens.  It will not let me click on the button in front of them either.  I can see that they have recently received responses, but I cannot access anything. Please help.  Thank you.


    June Williams

    account - drspoon

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 05, 2014 at 11:59 PM

    Hello June,

    Upon checking your account, I did not find any issue with that. It could be a browser related cache issue and because of that you are unable to edit your forms.

    I will suggest you to clear your browser cache and see if that resolves your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!