I cannot access anything in my account

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    Asked on June 05, 2014 at 08:24 PM

    I have logged into my account and cannot access anything.  I have two surveys, yet when I try to click on the links to them, nothing happens.  It will not let me click on the button in front of them either.  I can see that they have recently received responses, but I cannot access anything. Please help.  Thank you.


    June Williams

    account - drspoon

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    Answered on June 05, 2014 at 11:59 PM

    Hello June,

    Upon checking your account, I did not find any issue with that. It could be a browser related cache issue and because of that you are unable to edit your forms.

    I will suggest you to clear your browser cache and see if that resolves your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!