Email notifications are not coming through?

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    Asked on August 16, 2011 at 08:55 AM


    We are having a problem with emails coming through after a form is completed on our website.  We are for some reason not getting notification after the form is subimtted?  The form has the correct email address on it, but there is still no emails coming through.

    Any help would be greatly appreciated.


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    Answered on August 16, 2011 at 09:29 AM

    Hi jeflessonplans,

    Thank you for bringing this to our attention.

    I have checked our mail logs and found that our system was able to hand over the email notification to your end.

    Aug 15 21:57:26 ying sm-mta[31216]: p7G1vQtU031214: to=<>, ctladdr=<> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123654, [], dsn=2.0.0, stat=Sent (Ok: queued as C7EFC2711FA)

    Aug 15 23:46:49 monk sm-mta[16657]: p7G3km69016655: to=<>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123151, [], dsn=2.0.0, stat=Sent (Ok: queued as 6DCBC26C6AB)

    I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported.

    Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add domain to their white list.

    You may also find this link helpful: Make sure that the email notification is not being redirected to your junk or spam mail folder.

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using Jotform!