What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Get free submissions] "Follow facebook page" doesn't work

    Asked by namhuan on June 05, 2014 at 11:09 PM

    After I click "Follow Us on Facebook",  it shows a box like the screenshot below. I click "like" button and after that I indeed "liked' your Fanpage on Facebook, but still don't receive 10 submission increase!

    I have try this in Firefox, chrome, and IE, but "Follow Us on Facebook" still remains "green", so that I have not received submission increase.

    Page URL:
    http://www.jotform.com/myaccount/getMore

    Screenshot
    Submissions Facebook Page doesn't work free submissions
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 06, 2014 at 03:51 AM

    Hi,

    I tested this with my free account and it is working just fine.

    Can you please try to relogin from your account, clear your browser's cache and cookies and then check it again? This might help. Also, do you have any other FB account beside from the FB account you're using? Maybe you have already like the Jotform FB page?

    Please update us if you continue to have this issue on your side.

    Regards!

  • Profile Image

    Answered by namhuan on June 07, 2014 at 01:29 AM

    Hi,

    I have follow your guide and it works like a charm :) Thanks for your support!