[Get free submissions] "Follow facebook page" doesn't work

  • namhuan
    Asked on June 5, 2014 at 11:09 PM

    After I click "Follow Us on Facebook",  it shows a box like the screenshot below. I click "like" button and after that I indeed "liked' your Fanpage on Facebook, but still don't receive 10 submission increase!

    I have try this in Firefox, chrome, and IE, but "Follow Us on Facebook" still remains "green", so that I have not received submission increase.

    Jotform Thread 388392 Screenshot
    Page URL: http://www.jotform.com/myaccount/getMore
  • Elton Support Team Lead
    Replied on June 6, 2014 at 3:51 AM

    Hi,

    I tested this with my free account and it is working just fine.

    [Get free submissions] Follow facebook page doesnt work Image 1 Screenshot 20

    Can you please try to relogin from your account, clear your browser's cache and cookies and then check it again? This might help. Also, do you have any other FB account beside from the FB account you're using? Maybe you have already like the Jotform FB page?

    Please update us if you continue to have this issue on your side.

    Regards!

  • namhuan
    Replied on June 7, 2014 at 1:29 AM

    Hi,

    I have follow your guide and it works like a charm :) Thanks for your support!