I have forgotten my password but haven't received a reset email

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    Lauren Monaghan-Pisano 
    Asked on June 06, 2014 at 05:51 AM

    I have submitted my email address in the forgot password link several times but have not received a password reset email.

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    Jim_Rank
    Answered on June 06, 2014 at 08:14 AM

    Hi Lauren,

    Please accept my apologies for the inconvenience caused to you.

    Please check the spam folder on your email.It should be there.Provide the email address which one you used to get the 'password reset' issue, so we can check whether the email address in the bounce list or not.

    Please inform us if the problem persists.

    Thanks for your patience.