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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have forgotten my password but haven't received a reset email

    Asked by Lauren Monaghan-Pisano  on June 06, 2014 at 05:51 AM

    I have submitted my email address in the forgot password link several times but have not received a password reset email.

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    Answered by Jim_Rank on June 06, 2014 at 08:14 AM

    Hi Lauren,

    Please accept my apologies for the inconvenience caused to you.

    Please check the spam folder on your email.It should be there.Provide the email address which one you used to get the 'password reset' issue, so we can check whether the email address in the bounce list or not.

    Please inform us if the problem persists.

    Thanks for your patience.