What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forgot username and/or password

    Asked by Marie Van Slyck  on June 07, 2014 at 12:33 PM

    When I try to log in using a different computer, the jotform site doesn't recognize my username and/or password. Can't get in. How can I fix this?

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    JotForm Support

    Answered by Welvin on June 07, 2014 at 04:41 PM

    Hi Marie,

    I can't seem to find any account that is possibly associated to your current email address used for posting this question. 

    Have you registered to us? What is your Jotform username? IF you don't remember your username, let us know a form URL. Using a form URL, we would be able to trace the account.