What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro:Some of my customers cannot submit form

    Asked by aquasports on June 07, 2014 at 04:07 PM

    Some people have sucessfully submitted form , but I have had many people that have told me they were unsuccesful.

    When trying to pay on the form, 1 person said the form said "invalid entry" another person said the form said " invalid merchant something

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    JotForm Support

    Answered by Welvin on June 07, 2014 at 06:01 PM


    Invalid Merchant Error is related to your PayPal Pro merchant account configuration. All you have to do is to make that you have enabled and agreed to the billing agreement option under PayPal account.

    In either case you may want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted.