What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is over quota at 100 submissions?

    Asked by theknot on August 16, 2011 at 03:04 PM

    Although I'm a premimum member and have paid 2 years in advance. My payment was not a normal transaction it seems, maybe my account needs to be updated?

    Thank you for your quick attention to this matter,

    Jon

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    Answered by allanftd on August 16, 2011 at 09:23 PM

    Hi Jon,

    Thank you for your message and for being a loyal JotForm user for years! I checked your account and found out that your account has been converted back to a Free account. As such, the status of your account is currently overlimit since you already reached beyond 100 submissions.

    If you haven't changed anything or requested for downgrade, it could be a problem with your billing information. Its a good idea to update your billing information and re-upgrade your account to continue enjoying the privileges of a paid account holder and avoid any inconvenience. Should you need further assistance, please let us know.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by theknot on August 17, 2011 at 10:37 AM

    This is unacceptable. I just paid (payment was recieved by Plimus on 7/26) JotForm for 2 years of service!

     

    Please contact me ASAP and get my form back up. I didn't change anything, my account just some how turned back to a free account.

     

    Waiting for your response, please email me directly.

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    JotForm Support

    Answered by NeilVicente on August 17, 2011 at 01:29 PM

    Hi,

    I have activated your account and (manually) upgraded it to Premium. For some reason, the system downgraded it without warning. Sorry for the trouble.

    Feel free to contact us again if you need further help. Thanks!


    Neil