- theknotAsked on August 16, 2011 at 03:04 PM
Although I'm a premimum member and have paid 2 years in advance. My payment was not a normal transaction it seems, maybe my account needs to be updated?
Thank you for your quick attention to this matter,
- allanftdAnswered on August 16, 2011 at 09:23 PM
Thank you for your message and for being a loyal JotForm user for years! I checked your account and found out that your account has been converted back to a Free account. As such, the status of your account is currently overlimit since you already reached beyond 100 submissions.
If you haven't changed anything or requested for downgrade, it could be a problem with your billing information. Its a good idea to update your billing information and re-upgrade your account to continue enjoying the privileges of a paid account holder and avoid any inconvenience. Should you need further assistance, please let us know.
Thank you for using JotForm!
- theknotAnswered on August 17, 2011 at 10:37 AM
This is unacceptable. I just paid (payment was recieved by Plimus on 7/26) JotForm for 2 years of service!
Please contact me ASAP and get my form back up. I didn't change anything, my account just some how turned back to a free account.
Waiting for your response, please email me directly.
- JotForm SupportNeilVicenteAnswered on August 17, 2011 at 01:29 PM
I have activated your account and (manually) upgraded it to Premium. For some reason, the system downgraded it without warning. Sorry for the trouble.
Feel free to contact us again if you need further help. Thanks!