Why is my account still showing 'free' after I've paid for a 2 year subscription

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    jimspears
    Asked on August 16, 2011 at 03:53 PM

    The email address associated with my account is info@ogyasports.com. The username WAS jimspears but I changed it to ogyasports when I paid the $139 for a 2 year subscription. The form is still showing as unavailable after it is submitted. Plus, when I click on account settings it still shows as a free account. Please advise what I should do. You know, a phone number on here would be nice. 

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    allanftd
    Answered on August 17, 2011 at 02:11 AM

    Hi jimspears,

    Thank you for bringing this to our attention. For verification purposes, may we ask for the Order Reference # from our 3rd party payment processor? I checked the user ID ogyasports in our member database but failed to get a match.

    We can refund the payment you submitted and you can sign up again for a paid account using ogyasports as user ID.

    We'll wait for your response. Thank you for your patience on this matter.

    JOTFORM SUPPORT

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    jimspears
    Answered on August 17, 2011 at 02:03 PM

    Order # 61019984

    Account # 38737154

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    allanftd
    Answered on August 17, 2011 at 02:16 PM

    Thanks jimspears. We have submitted your refund request. Kindly check if you've received a confirmation shortly.

    Once you receive the confirmation, you may try to sign up once again using the username ogyasports. Please go to our sign up page - http://www.jotform.com/page.php?p=signup

    We appreciate your patience on this matter and we hope your next transaction will be smoother. Thank you for using JotForm!

    JOTFORM SUPPORT

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    allanftd
    Answered on August 17, 2011 at 02:20 PM

    In addition, if you want to sign up for a paid subscription immediately, please sign up on this page instead - http://www.jotform.com/pricing

    JOTFORM SUPPORT