- jimspearsAsked on August 16, 2011 at 03:53 PM
The email address associated with my account is firstname.lastname@example.org. The username WAS jimspears but I changed it to ogyasports when I paid the $139 for a 2 year subscription. The form is still showing as unavailable after it is submitted. Plus, when I click on account settings it still shows as a free account. Please advise what I should do. You know, a phone number on here would be nice.
- allanftdAnswered on August 17, 2011 at 02:11 AM
Thank you for bringing this to our attention. For verification purposes, may we ask for the Order Reference # from our 3rd party payment processor? I checked the user ID ogyasports in our member database but failed to get a match.
We can refund the payment you submitted and you can sign up again for a paid account using ogyasports as user ID.
We'll wait for your response. Thank you for your patience on this matter.
- jimspearsAnswered on August 17, 2011 at 02:03 PM
Order # 61019984
Account # 38737154
- allanftdAnswered on August 17, 2011 at 02:16 PM
Thanks jimspears. We have submitted your refund request. Kindly check if you've received a confirmation shortly.
Once you receive the confirmation, you may try to sign up once again using the username ogyasports. Please go to our sign up page - http://www.jotform.com/page.php?p=signup
We appreciate your patience on this matter and we hope your next transaction will be smoother. Thank you for using JotForm!
- allanftdAnswered on August 17, 2011 at 02:20 PM
In addition, if you want to sign up for a paid subscription immediately, please sign up on this page instead - http://www.jotform.com/pricing