What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account still showing 'free' after I've paid for a 2 year subscription

    Asked by jimspears on August 16, 2011 at 03:53 PM

    The email address associated with my account is info@ogyasports.com. The username WAS jimspears but I changed it to ogyasports when I paid the $139 for a 2 year subscription. The form is still showing as unavailable after it is submitted. Plus, when I click on account settings it still shows as a free account. Please advise what I should do. You know, a phone number on here would be nice. 

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    Answered by allanftd on August 17, 2011 at 02:11 AM

    Hi jimspears,

    Thank you for bringing this to our attention. For verification purposes, may we ask for the Order Reference # from our 3rd party payment processor? I checked the user ID ogyasports in our member database but failed to get a match.

    We can refund the payment you submitted and you can sign up again for a paid account using ogyasports as user ID.

    We'll wait for your response. Thank you for your patience on this matter.


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    Answered by jimspears on August 17, 2011 at 02:03 PM

    Order # 61019984

    Account # 38737154

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    Answered by allanftd on August 17, 2011 at 02:16 PM

    Thanks jimspears. We have submitted your refund request. Kindly check if you've received a confirmation shortly.

    Once you receive the confirmation, you may try to sign up once again using the username ogyasports. Please go to our sign up page - http://www.jotform.com/page.php?p=signup

    We appreciate your patience on this matter and we hope your next transaction will be smoother. Thank you for using JotForm!


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    Answered by allanftd on August 17, 2011 at 02:20 PM

    In addition, if you want to sign up for a paid subscription immediately, please sign up on this page instead - http://www.jotform.com/pricing