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Tim TroyAsked on March 30, 2022 at 11:09 AM
The reCAPTCHA widget on your form fails with Apple's Safari. Please update to a working version as I could not submit the form. Had to use Firefox. Having to use different browsers is wrong!
Page URL: https://form.jotform.com/220857894396171 -
Ross_JReplied on March 30, 2022 at 1:14 PM
Hello Tim Troy,
Thank you for reaching out to Jotform Support. We apologize for the inconvenience this has caused you. I was not able to replicate the issue, please see below screencast for reference:
Please note that we have an anti-spam measure in place. The captcha is only asked when we detect unusual traffic from the IP or if the system detects that you are a bot. Maybe, that's the reason. Do you have a different network? A mobile perhaps? Can you try it there? Or, anyone outside your network you can ask to try?
We will be waiting for your response.
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Tim TroyReplied on March 30, 2022 at 1:26 PM
Hi Ross_J,
I am using an iMac (Retina 5K, 27-inch, 2017), macOS Monterey, 12.2.1, with Safari Version 15.3 (17612.4.9.1.8). When I try to submit the form, the spinner of the widget (indicating work is being done) starts but never completes. No images are displayed for me to match. I can assure you that I am not a bot. Not sure what unusual traffic I could be producing. I am just a guy trying to place a dinner order.
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Ross_JReplied on March 30, 2022 at 3:25 PM
Hello Tim Troy,
We apologize for the inconvenience this has caused you. I was able to check on an iMac using macOS Monterey and the form link you have provided for us; however, I was not able to replicate the issue. Please see below screencast for reference:
Please try clearing your browser cache as it may seem to cause the issue.
If you need further assistance, please let us know.