reCAPTCHA using Safari browser: unable to submit form

  • Tim Troy
    Asked on March 30, 2022 at 11:09 AM

    The reCAPTCHA widget on your form fails with Apple's Safari. Please update to a working version as I could not submit the form. Had to use Firefox. Having to use different browsers is wrong!

  • Ross_J
    Replied on March 30, 2022 at 1:14 PM

    Hello Tim Troy,

    Thank you for reaching out to Jotform Support. We apologize for the inconvenience this has caused you. I was not able to replicate the issue, please see below screencast for reference:

    1648660318 62448f5e01f74 reCaptcha Screenshot 10

    Please note that we have an anti-spam measure in place. The captcha is only asked when we detect unusual traffic from the IP or if the system detects that you are a bot. Maybe, that's the reason. Do you have a different network? A mobile perhaps? Can you try it there? Or, anyone outside your network you can ask to try?

    We will be waiting for your response.

  • Tim Troy
    Replied on March 30, 2022 at 1:26 PM

    Hi Ross_J,

    I am using an iMac (Retina 5K, 27-inch, 2017), macOS Monterey, 12.2.1, with Safari Version 15.3 (17612.4.9.1.8). When I try to submit the form, the spinner of the widget (indicating work is being done) starts but never completes. No images are displayed for me to match. I can assure you that I am not a bot. Not sure what unusual traffic I could be producing. I am just a guy trying to place a dinner order.

  • Ross_J
    Replied on March 30, 2022 at 3:25 PM

    Hello Tim Troy,

    We apologize for the inconvenience this has caused you. I was able to check on an iMac using macOS Monterey and the form link you have provided for us; however, I was not able to replicate the issue. Please see below screencast for reference:

    1648668261 6244ae6580036 chrome XOdypRHD Screenshot 10

    Please try clearing your browser cache as it may seem to cause the issue.

    If you need further assistance, please let us know.