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Workflow approval with multiple recipients
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journeystnAsked on March 30, 2022 at 01:26 PMHello,
I'm curious about something. If I have the approval email in a workflow going to multiple recipients, does only the first person to respond decide definitively if the request is approved or denied? What happens if one of the other recipients were to attempt to approve or deny after the initial person has already approved or denied? In this situation, the workflow is set up to NOT require a login.
Thanks!
Mark B.
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MightorAnswered on March 30, 2022 at 05:08 PMJotform SupportHello Mark,
Although having multiple approvers for each approval step isn't possible yet. The closest that you can do is to create Parallel Approvals which sends request to multiple people and have one or all of them decide on the result. You can read more about Parallel Approvals on this page.
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Mark BellAnswered on March 31, 2022 at 02:11 PMWell, it actually is possible not with Jotform alone, but I've set up an email distribution group and have the approvals going to that distribution group.
So far in testing, it appears to be working fine, although one of the recipients for some reason is being asked to log in to approve, while the others are not. Also, for some reason the option to require login for approval or not is missing on all of my approvals. See screenshot below:
Any idea what is happening with the require login for approval? I've tried in multiple browsers and endpoints.
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MightorAnswered on March 31, 2022 at 04:16 PMJotform Support
I apologize I misunderstood your initial question. I'm glad you're able to figure out your approval workflow.
I've moved your other query to another thread for uniformity.
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journeystnAnswered on March 31, 2022 at 05:21 PM
No problem. Thanks much! It's been very useful. We are not seeing duplicate approvals of the same items so far, so that's what made me wonder about it.
