Custom Sender Email address to cater for Gmail Out Of Office replies

  • intranet.admin
    Asked on June 9, 2014 at 11:02 AM

    Please can you help. There are a number of threads on this particular topic, but not sure where we stand at the moment with a solution.

     

    What it is,  the following process is required:

    1) User enters their email address in a field (Eg: 'User email')

    2) Notofication sent to our admin email address. (Say: our.admin@gmail.com) with User email as the Sender Email

    30) If Out of Office reply is switched on on our admin account, then the response is automatically sent to the user to indicate we are out-of office.

     

    The problem is that it is no longer possible to enter the user email in the Sender Email box. I have tried to use the Reply-To address instead, but this does not work for the out of office replies.

     

    kind regards

    Richard

  • intranet.admin
    Replied on June 9, 2014 at 3:40 PM

    Thanks for your reply. I have read the instructions and ultimately this provides a 'From-email' option. If you use SMPT details of our own server, will this give the 'From-Email' option too ? 

  • Welvin Support Team Lead
    Replied on June 9, 2014 at 5:14 PM

    Unfortunately, NO. Only Mandrill SMTP can activate the From E-mail option in the Notification Email wizard.

    Thanks

  • intranet.admin
    Replied on June 10, 2014 at 5:38 AM

    Thanks. I have authenticated to mandrill thanks to the instruction. The new drop-down 'From-Email' appears for newly created forms, but is not available for my existing forms. Is there a way of making it so ?

     

  • jedcadorna
    Replied on June 10, 2014 at 8:35 AM

    Your new existing forms are also using mandrill? If that doesn't show can you try cloning the form then follow the instruction here http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill then check if the "From-Email" will now appear once authenticated.

  • intranet.admin
    Replied on June 10, 2014 at 10:04 AM

    Thank you for the response. Does this mean I need to do this process for each individual form ?

  • Jeanette JotForm Support
    Replied on June 10, 2014 at 1:32 PM

    Yes, if you wish to have a custom Sender Email in any other form, you must apply that workaround.