What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by worldwidewest on June 09, 2014 at 12:40 PM

    To whom this may concern,

    Last week I made the payment of about $10 on jotforms for the month of June to continue using Jotforms' services. However, today when I went to use Jotform, it informed me that I still need to make the monthly payment or else we would not have the ability to use the services anymore. I am confused because when I fulfilled the payment last week, it seemed concretely confirmed that the June payment was made and in place. As such, it seems to be a bit unessecary to require me to make the payment again if it was already initially accepted.

    Please respond ASAP as the useage of jotforms is critical.

    Thank you

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    JotForm Support Manager

    Answered by Jeanette on June 09, 2014 at 12:54 PM

    We have fixed this issue, your account worldwidewest  is now on Paid status. Your CC ***1260 will get recurring charges on the 6th of each month. You can cancel this subscription anytime, just make sure you do it prior to the next period.