- worldwidewestAsked on June 09, 2014 at 12:40 PM
To whom this may concern,
Last week I made the payment of about $10 on jotforms for the month of June to continue using Jotforms' services. However, today when I went to use Jotform, it informed me that I still need to make the monthly payment or else we would not have the ability to use the services anymore. I am confused because when I fulfilled the payment last week, it seemed concretely confirmed that the June payment was made and in place. As such, it seems to be a bit unessecary to require me to make the payment again if it was already initially accepted.
Please respond ASAP as the useage of jotforms is critical.
- JotForm Support ManagerJeanetteAnswered on June 09, 2014 at 12:54 PM
We have fixed this issue, your account worldwidewest is now on Paid status. Your CC ***1260 will get recurring charges on the 6th of each month. You can cancel this subscription anytime, just make sure you do it prior to the next period.