What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I create an autoresponse e-mail in jotforms using a premade HTML email template?

    Asked by jshea100 on June 09, 2014 at 02:08 PM

    I want the look and feel of my jotform autoresponse email to mimic that of my company website. I have already made e-mail templates for use with my swiftpage email marketing account. Can I use these in jotforms?

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    JotForm Support

    Answered by Mike_T on June 09, 2014 at 03:13 PM

    Thank you for contacting us.

    Yes, we support form Autoresponders with custom HTML templates. Please follow the next guide:

    Creating a Form Autoresponder

    To be able to edit email HTML, you will need to click on the HTML icon in editor.

    However, we can not guarantee that your email templates are 100% compatible with our editor. If you notice any issues, please let us know.

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    Answered by c2w_mcconveycycles on October 24, 2016 at 09:50 AM

    i cannot see this html icon in editor
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    Answered by Boris on October 24, 2016 at 12:23 PM

    Hi c2w_mcconveycycles, the support thread you have responded to is over two years old, and is depicting our old user interface.

    In order for us to assist you fully and without any confusion, I have moved your question to a support thread of its own:


    We will be assisting you with it there, shortly. Thank you.