What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Somehow, the return email address has changed?

    Asked by deepcreek on June 09, 2014 at 05:32 PM


    All my forms had the reply-to email address as one of the form fields in my form that was "email".

    Now all the reply emails are noreply@jotform.com.  When I decided to go check it out, there is no way to select your reply to email address as one of your fields. 

    Can you verify what happened?


    Page URL:

  • Profile Image

    Answered by KadeJM on June 09, 2014 at 06:58 PM

    I checked your forms and I can confirm that all 3 of your forms which I see on your account are all currently set to " noreply@jotform.com ". Are you certain you didn't make any of these changes? Is there anyone else whom you might have given access to your account which could have done this possibly? How long ago did this happen or when did you notice this as a problem? This is actually the recommended default address and setup that is normally used to prevent email issues.