Issues with submissions/payment

  • AAFGF
    Asked on June 9, 2014 at 5:34 PM

    We have people submitting forms with payment, however the platform states payments are incomplete, and the submissions are not showing up. 

    Page URL: http://form.jotformpro.com/form/41404907010946
  • David JotForm Support Manager
    Replied on June 9, 2014 at 7:03 PM

    Hi, an incomplete payment usually means that your users changed their mind at last minute.  It is recommendable to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:

     

    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 

    Issues with submissions/payment Image 1 Screenshot 40

     

    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 

    Issues with submissions/payment Image 2 Screenshot 51

     

    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.

     Issues with submissions/payment Image 3 Screenshot 62