What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with submissions/payment

    Asked by AAFGF on June 09, 2014 at 05:34 PM

    We have people submitting forms with payment, however the platform states payments are incomplete, and the submissions are not showing up. 

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    JotForm Support

    Answered by BDAVID on June 09, 2014 at 07:03 PM

    Hi, an incomplete payment usually means that your users changed their mind at last minute.  It is recommendable to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:


    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.