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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Downgrade failingAsked by jbowman55 on June 09, 2014 at 08:09 PM
I have been trying to downgrade my account for two weeks. I keep getting a dialog box saying manual downgrade has been scheduled.
Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :
1. Log in to your PayPal account
2. Find the latest payment you have made to JotForm
3. Click on the subscription number for that transaction
4. Click on the "Cancel Subscription" button.
You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html