Downgrade failing

I have been trying to downgrade my account for two weeks. I keep getting a dialog box saying manual downgrade has been scheduled.

Help!

Hello jbowman55,

Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

1. Log in to your PayPal account

2. Find the latest payment you have made to JotForm

3. Click on the subscription number for that transaction

4. Click on the "Cancel Subscription" button.

You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

Thank you!