Total average using Average Function is incorrect

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    Asked on June 09, 2014 at 08:09 PM

     Form number

    I notice that the total average (on the last page) is usually incorrect when calculating the averages. Is this due to rounding when making the calculations? I tried increasing from 2 to 3 decimal places, but still getting an error.

    Also sometimes the other averages are a bit off too, usually if there is a great wide distribution in the answers (e.g. not all 4)

     Kind regards,


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    Answered on June 09, 2014 at 10:02 PM

    I was checking and the average functions, and they  seem to be workgin fine:

    Could you let us know what are the values you are entering, and what would be the average result?

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    Answered on June 10, 2014 at 01:00 AM

    Hi, here is an example of my issue. Have I made an error somewhere?


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    Answered on June 10, 2014 at 05:51 AM

    In the Calculation Wizard for the Total Average field, please remove the last comma (indicated below) and let us know if it helps:


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    Answered on June 10, 2014 at 06:32 PM

    Thanks for your help. I took out the additional comma, however I am still getting the issue. 

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    Answered on June 10, 2014 at 07:26 PM


    It seems like the the decimal values aren't being included in the calculation.

    With that said, I have raised a ticket for this bug.

    You will be notified, via this thread, if and when it gets fixed.

    Thank you for your patience.