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    When single subscription is selected it still shows Authorize, Paypal pro and stripe in form.

    Asked by blackboxtie on June 10, 2014 at 05:37 AM

    Hi, for subscription payments, it states "Single Subscription: User will not be asked to choose a subscription. Nothing will be shown on the form page and the user will be asked to make the payment after the form submission."  However, it still shows up.  Please see screenshot provided.  Thanks.

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    Answered by jedcadorna on June 10, 2014 at 08:19 AM


    Thank you for contacting us.

    Sorry but I think this does not apply if you choose PayPal pro, Stripe and Authorize.net in payment tools. Since these payment gateways asks for credit card details then that needs to shown on the form. 

    Let me forward this to our level 2 and probably they can modify the description for these payment gateways. We'll notify you for updates in this thread.

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    JotForm Founder

    Answered by aytekin on June 10, 2014 at 05:10 PM

    When the user needs to make a payment we need to show the amount. That's why in those cases, we show the amount. In some cases such as PayPal, since PayPal also shows the amount on the payment page, we do not include it in the forms. In any case, I think it is a good idea to show the payment amount in the form so that there is no misunderstanding for the user. 

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    Answered by blackboxtie on June 11, 2014 at 06:45 AM

    Hi there, thank you for the prompt response.  Is there any way to change the wording?  Thank you kindly for all your help!