What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
why do I have some incomplete payments and some not?Asked by roseflynn on June 10, 2014 at 09:02 AM
Thank you for contacting us.
You get incomplete payments when user cancels or close the window after they got redirected to the payment page. A payment can only be valid if user completes the payment process.