Where are my forms?

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    Asked on June 10, 2014 at 10:05 AM

    My forms are nolonger in my account. I have already upgraded my account. Last payment was taken on the 28th of May. This is ridiculus. Please help. 


    Thank you. 

  • Profile Image
    Answered on June 10, 2014 at 12:28 PM

    I have checked your account, you do have premium status and I also see all of your forms.  


    This for example should be one of them.  All are active and ready to be used.  Let us know if you are still having issues and we will look in to further.

    Thank you for using Jotform!

  • Profile Image
    Answered on June 11, 2014 at 03:25 AM

    I have checked and the forms are still not in my account. They appear okay on my websites but I cant access them via Jotform to edit them etc. Please help. 

  • Profile Image
    Answered on June 11, 2014 at 06:13 AM

    Hello Royaume,

    I did check your account and did not find any issue with that. It could be browser related issue. Have you tried clearing your browser cache already?

    Please clear your browser cache and that should solve your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!