What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are my forms?

    Asked by Royaume on June 10, 2014 at 10:05 AM

    My forms are nolonger in my account. I have already upgraded my account. Last payment was taken on the 28th of May. This is ridiculus. Please help. 

     

    Thank you. 

    My Forms where are my forms my account upgraded upgraded my account
  • Profile Image
    JotForm Support

    Answered by david on June 10, 2014 at 12:28 PM

    I have checked your account, you do have premium status and I also see all of your forms.  

    http://www.jotformeu.com/form/32073994224355

    This for example should be one of them.  All are active and ready to be used.  Let us know if you are still having issues and we will look in to further.

    Thank you for using Jotform!

  • Profile Image

    Answered by Royaume on June 11, 2014 at 03:25 AM

    I have checked and the forms are still not in my account. They appear okay on my websites but I cant access them via Jotform to edit them etc. Please help. 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 11, 2014 at 06:13 AM

    Hello Royaume,

    I did check your account and did not find any issue with that. It could be browser related issue. Have you tried clearing your browser cache already?

    Please clear your browser cache and that should solve your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!