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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications come through as "JotForm"

    Asked by raisingaidfordogsatrisk on June 10, 2014 at 03:06 PM

    Since June 6th, I have had 3 of our "RADAR Dog Assistance Application" forms come through our email as "noreply@jotform.com". When this happens, it appears that the form was submitted by JotForm. Some of the applications are coming in this way, and others are coming in as noreply@formresponse.com with the submitter's name (this is how we want them to arrive!).

    Why do these emails keep changing? The email notification was fine on June 4th, but a problem on June 6th. I updated it, and it was fine on June 9th. Now on June 10th, the same problem.

    Thanks,

    Ken 

    Page URL:
    http://www.raisingaidfordogsatrisk.org/pages/dog-assistance-applicatio<br/>n

    JotForm email notifications email Emails problem email notification name
  • Profile Image

    Answered by Jim_Rank on June 10, 2014 at 04:40 PM

    Hello Ken,

    Please accept my apologies for the inconvenience caused to you. It would not change the sender email  automatically if you didn't change.

    Please check the following link to know details about setup email notifications-

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this may helps. I have checked your email notifications setup and got that the sender email still at 'noreply@formresponse.com'. I'm forwarding your issue to our back-end developer, they'll check and resolve it as soon as possible.

    You'll be notify when they'll update your problem.

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 10, 2014 at 05:07 PM

    If a method does not work for sending emails, we default to another method. A temporary problem with your SMTP setup might have triggerred the changed.

    But, we have escelated this issue to a developer who will try to find out the reason for it and get back to you. 

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    JotForm Support

    Answered by liyam on June 11, 2014 at 09:17 PM

    Hello Ken,

    As I can't seem to replicate the issue anymore, nor can I find an issue with your form after a series of tests, what we can do for now is observe this activity.  If in any case this problem you've experienced reoccur, please do inform us right away.

    Again, we apologize for the inconvenience this may have caused.

    Sincerely,
    -Liyam 

  • Profile Image

    Answered by raisingaidfordogsatrisk on June 15, 2014 at 08:54 AM

    Without making any changes, it appears that the form is now submitting correctly. It must have been a glitch of some sort.

    Thanks,

    Ken

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    JotForm Support

    Answered by liyam on June 15, 2014 at 11:00 AM

    Thank you for keeping us posted, Ken. If you have other questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by raisingaidfordogsatrisk on July 05, 2014 at 09:26 PM

    This just happened again (same for as mentioned above). Someone submitted a form late this morning, and it was fine. We just received another form a few minutes ago, and it says that it is from "JotForm".

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    JotForm Support

    Answered by EltonCris on July 06, 2014 at 01:37 AM

    @raisingaidfordogsatrisk

    Thanks and apologies for any troubles caused.

    Like my colleagues, this is quite difficult to reproduce. During my tests, it always ended up with noreply@formresponse.com.

    Can you please check the email you received with the name "Jotform" and check its associated email address? I'm just thinking maybe you have added an email contact to your contact list with a name "Jotform" in it which is causing this to happen? Can you please ensure that none of your contact list has Jotform name or email address?

    My colleagues will also follow up if they have anything to share with their findings.

    Regards!