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  • Profile Image

    Why is the final form not like in the editor? It is mixing sections!

    Asked by miquelmarti on June 10, 2014 at 06:15 PM

    Hi,

     

    I have a very long form implementing a listening test, so it has as well many embedded Soundcloud players and takes a while before it loads. However, when it is loaded it sometimes puts some of the Soundcloud players in incorrect places.

     

    I have checked and it is not me writing the links incorrectly. I have tried to divide the form using the separation into pages but then it is even worse. I need some help!

     

    Thank you!

    Page URL:
    http://form.jotformeu.com/form/41605909170352

    sections long form checked page break soundcloud
  • Profile Image
    JotForm Support

    Answered by david on June 10, 2014 at 06:40 PM

    Hi,

    I have loaded your form in to a few different browsers(firefox/chrome/safari) and all seem to be loading properly each time I do so.  If you could provide me a bit more information such as the browser you are using that will not load properly or any other circumstances that may be affecting how things load.  Here is what I see when I load the page.  The left side being firefox and the right being chrome.  If this is not how it should appear, please describe what it should look like and we will happy to help you with making it look the way you want.

     

     

    Thank you for using Jotform!

  • Profile Image

    Answered by miquelmarti on June 10, 2014 at 06:52 PM

    Hi, that was fast! Thanks.

    I was checking it with Safari and Chrome, it looks great, the problem is that sometimes, randomly, the soundcloud object is not the one I linked but another one. For example, where there should be the sound 'PhaserTestSample Param1 Sample4', there is 'PhaserTestSample Param1 Sample2', the previous one, or the one three before it, but not the correct. I've experienced that reseting the cache of my browser that is less likely to happen but it still does.

     

    Any suggestion? I really need to avoid that ..

     

    Thank you!

  • Profile Image
    JotForm Support

    Answered by jonathan on June 10, 2014 at 09:35 PM

    @miquelmarti 

    Hi,

    I also have checked your form http://www.jotformeu.com/form/41605909170352 and noted that it was a very long form indeed. BUT I also was not able to reproduce the mentioned issue of the soundcloud embed being out of place. As I scroll down on the long form, there is an obvious delay in the rendering of the soundcloud objects, but they did not get out of place. I used Firefox and Chrome browser. 

    The rendering problem with the soundcloud embed might be possible on other location due to internet or network performance. If you look at it, your form is one big long form with a lot of embedded objects that needed to render all at once on the same page.

    What I suggest you should do to at least prevent a very long form being loaded all at once in a single page is to break it down into multiple sections or pages using the Page Break field


    Page Break:


        Splits your form into multiple pages.
        Works best with a heading to indicate
        each page.

     

     

     

    Please try this on your form and observe if it makes any difference.

    Hope this help. Inform us if you need further assistance.

     

    Thanks!


     

  • Profile Image

    Answered by miquelmarti on June 11, 2014 at 04:10 AM

    Hi again,

     

    As I mentioned in my previous post, maybe i did not explain myself properly, the location is OK, the  content is wrong. The embedded widgets sometimes refer to Soundcloud sounds which are not the ones I want to be there but others.

     

    Changed the form and divided it into different forms to solve the rendering problem, now it is quite fast, but this problem I just described continues.

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 11, 2014 at 07:02 AM

    @miquelmarti

    Did you review every soundcloud links on each of your soundcloud widget? Maybe they're incorrect.

    I tried it with my form but I am unable to reproduce the problem. It is really odd that URLs randomly changes its location on the framed widgets like soundcloud.

    May I know how'd you get the soundcloud URL on your account? Can you try to place the sound URL again using the URL provided by soundcloud when you click the share button? Example:

    Let us know if you need further assistance about this. Thanks!