What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: Where are our forms going???

    Asked by mmearns on June 10, 2014 at 07:07 PM

    When a form is submitted where is it going? We have clients submitting forms and they are not going to the correct email. Each form we have with you guys needs to be linked to various staff members and none of them are getting the forms once a client submits them. 

    Please contact me asap to resolve. Either by pone or email. 647-801-1498 and tabsandhu@rogers.com.

    Many thanks :) 

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    JotForm Support

    Answered by david on June 10, 2014 at 07:25 PM


    Here is a guide on how to setup email notifications.  You can also check where the email is currently being sent by:

    1. Click the email alerts tab

    2. Click on the notification you would like to check

    3. Click on the Reply-To and Recipient Settings button


    Currently Notification 2 and 3 have this as the setup:

    Notification 1 has a different email recipient than 2 and 3 from what I was able to see so that may be something to check.  Let me know if there is anything else we can do for you.

    Thank you for using Jotform!