I don't seem to be getting email notifications?

  • Profile Image
    Engagingbrand
    Asked on August 17, 2011 at 09:28 AM

    I have two forms one called speaking and one on sugalumps...I want them to notify me of any submissions but the test seems to be working....the form seems to be working...but I am not receiving the emails ?

     

    Are they grouped and sent later?

  • Profile Image
    NeilVicente
    Answered on August 17, 2011 at 09:54 AM

    Hi,

    Your form's notification mail recipient is set to the addresss a****@theeengagingbrand.com. However, upon checking our mail server logs, I got the following message:

    Aug 17 09:08:20 monk sm-mta[9257]: p7HD8Knv009255: to=<a****@theeengagingbrand.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123211, relay=theeengagingbrand.com, dsn=5.1.2, stat=Host unknown (Name server: theeengagingbrand.com: host not found)

    This means that your e-mail address is not working. Browsing to http://theengagingbrand.typepad.com/ redirects to http://theengagingbrand.typepad.com which is a different domain. Can you confirm with your host if your e-mail works as it should?

    Alternatively, you may change the recipient address for your forms' notification emails. Click the link below to learn how to accomplish that.

    Finding Out E-mail Address Used for Submission Notifications

    Hope this post answers your question. Let us know if you need further assistance. Thanks!


    Neil