What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I change the service model I signed up for yesterday?

    Asked by Holly Dove on June 11, 2014 at 12:08 PM

    I signed up yesterday for a Professional level plan for one year, with the username 'ymcaclt'. We would still like to have the Professional plan level, but would like the month-to-month plan rather than the yearly one.  We'd like to make sure that people are able to use it cleanly this summer before committing to a year!  How can I make that change? 

    Thank you!

    Holly Dove

  • Profile Image
    JotForm Support

    Answered by david on June 11, 2014 at 03:00 PM


    I have refunded the original purchase and set your account back to the free user level.  You should receive a confirmation email shortly.  Simply re-activate your subscription with a monthly plan.  Let us know if there is anything at all we can assist you with and we will be happy to help.

    Thank you for using Jotform!