What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading Photos on a mobile device

    Asked by amhomelife on June 11, 2014 at 01:31 PM

    HI,

    Many of our forms require photos to be attached and uploaded.  After reviewing the forum, I see this has been an area that needs improvement for both iPads & Android products.

    I testing our Jotform links on an older Android Tablet, using the Chrome Browser, the tablet just locked up and could not send me back to the original application link, this is not good, is there a way to ensure the user can atleast go back to the application if the photos can't be uploaded?

    Secondly, I tried to use the generic browser that is available on the tablet, the photos looked like they were uploading fine and I was able to advance to the next 3 upload fields, but then i received the error message: You have uploaded an invalide image file type" whereas in my application, I do not have the "validate image" option selected.

    Also, in noting the url link of this particular form, it varies from all the other url links in our account.

    Can you please let me know when Jotform will have this error corrected and becomes "mobile friendly"?

    Thank you so much.

    Page URL:
    https://secure.jotform.us/form/40405079512145

    JotForm file type Mobile Android
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    JotForm Support

    Answered by EltonCris on June 11, 2014 at 04:02 PM

    Hi there!

    Thank you for contacting us.

    Are you using secure form when you upload files on your mobile device? If yes, try using the http version of the form and see if it works. Have you also tried using Firefox? What android OS version are you testing this so we can also try it here?

    Regarding on the file extension validation, try replacing all the file extensions on your file upload property with just asterisk symbol *. This accepts all file extensions except php and other executable files so this might help. Maybe the image from the mobile device has different file extension.

    Let us know if this doesn't help. Thanks!