What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade my account

    Asked by eymyleon on June 11, 2014 at 02:10 PM

    I payd for a month but I want to downgrade my plan to free plan now... how can I do it?

    my account downgrade
  • Profile Image
    JotForm Support

    Answered by david on June 11, 2014 at 02:29 PM

    Hi,

    Our records indicate that you have a Paypal based subscription. Here are the steps to cancel this:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again.

    Thank you for using Jotform!