Hiding Empty Fields on Email

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    kumc
    Asked on June 11, 2014 at 02:40 PM

    Hello.  I looked through the previous responses on this topic and none of the solutions posted seemed to help in my situation.

    I created this form: http://www.jotform.com//?formID=41612814860957 using a lot of Conditions and I can't seem to get the unused conditional form fields to disappear.

    I changed the Hide Empty Fields on Emails setting in the Preferences and that didn't seem to work.  I know that the email Notification for this form is not the default Notification but when we tried creating a new form (using the default Notification) we had the same issue.  The empty fields still appear.

    I checked to make sure that none of the fields were required and none of them were.

    I did add the download results as a PDF to the form and that version removed the empty fields but the email itself did not.

    Any help with this would be greatly appreciated

  • Profile Image
    steve
    Answered on June 11, 2014 at 04:26 PM

    Hello,

    I'm checking into this now and will respond shortly.

    Thanks!

    -Steve

  • Profile Image
    steve
    Answered on June 11, 2014 at 05:06 PM

    Hello,

    I got this to work. First I created a test form with two fields. I submitted it twice, once before enabling the hide empty fields in email option, once after.

    Next I cloned your form and tried again. Here's the steps I followed to get it to work.

    1) remove all existing email notifiers

    2) add a new one from scratch. Don't update any of the fields. The defaults need to be left as is for it to work. Here's a link on how to set that up: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    3) send a test submission with blank fields. It worked on my end:

    Here's a thread with more information:

    https://www.jotform.com/answers/246920-Can-we-upgrade-the-Hide-Empty-Email-Fields-feature-to-include-the-other-fields-like-PDF-Link-and-IP-Address

    Let us know if you still have trouble hiding the blank fields in the submission emails. Thanks!