What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hiding Empty Fields on Email

    Asked by kumc on June 11, 2014 at 02:40 PM

    Hello.  I looked through the previous responses on this topic and none of the solutions posted seemed to help in my situation.

    I created this form: http://www.jotform.com//?formID=41612814860957 using a lot of Conditions and I can't seem to get the unused conditional form fields to disappear.

    I changed the Hide Empty Fields on Emails setting in the Preferences and that didn't seem to work.  I know that the email Notification for this form is not the default Notification but when we tried creating a new form (using the default Notification) we had the same issue.  The empty fields still appear.

    I checked to make sure that none of the fields were required and none of them were.

    I did add the download results as a PDF to the form and that version removed the empty fields but the email itself did not.

    Any help with this would be greatly appreciated

    Page URL:

  • Profile Image
    JotForm Support

    Answered by steve on June 11, 2014 at 04:26 PM


    I'm checking into this now and will respond shortly.



  • Profile Image
    JotForm Support

    Answered by steve on June 11, 2014 at 05:06 PM


    I got this to work. First I created a test form with two fields. I submitted it twice, once before enabling the hide empty fields in email option, once after.

    Next I cloned your form and tried again. Here's the steps I followed to get it to work.

    1) remove all existing email notifiers

    2) add a new one from scratch. Don't update any of the fields. The defaults need to be left as is for it to work. Here's a link on how to set that up: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    3) send a test submission with blank fields. It worked on my end:

    Here's a thread with more information:


    Let us know if you still have trouble hiding the blank fields in the submission emails. Thanks!