Hiding Empty Fields on Email

Hello.  I looked through the previous responses on this topic and none of the solutions posted seemed to help in my situation.

I created this form: http://www.jotform.com//?formID=41612814860957 using a lot of Conditions and I can't seem to get the unused conditional form fields to disappear.

I changed the Hide Empty Fields on Emails setting in the Preferences and that didn't seem to work.  I know that the email Notification for this form is not the default Notification but when we tried creating a new form (using the default Notification) we had the same issue.  The empty fields still appear.

I checked to make sure that none of the fields were required and none of them were.

I did add the download results as a PDF to the form and that version removed the empty fields but the email itself did not.

Any help with this would be greatly appreciated

Hello,

I'm checking into this now and will respond shortly.

Thanks!

-Steve

Hello,

I got this to work. First I created a test form with two fields. I submitted it twice, once before enabling the hide empty fields in email option, once after.

Next I cloned your form and tried again. Here's the steps I followed to get it to work.

1) remove all existing email notifiers

2) add a new one from scratch. Don't update any of the fields. The defaults need to be left as is for it to work. Here's a link on how to set that up: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

3) send a test submission with blank fields. It worked on my end:

Here's a thread with more information:

https://www.jotform.com/answers/246920-Can-we-upgrade-the-Hide-Empty-Email-Fields-feature-to-include-the-other-fields-like-PDF-Link-and-IP-Address

Let us know if you still have trouble hiding the blank fields in the submission emails. Thanks!