I want to cancel my premium and go to the basic account, when I try to cancel it will not allow. Please help.

  • scarletterevolver
    Asked on June 11, 2014 at 3:54 PM
  • David JotForm Support
    Replied on June 11, 2014 at 4:23 PM

    Hi,

    I see you are currently on the Premium Plan, you simply need to downgrade your account to a free

    You can do this by following these instructions:

    (1) Go to the Billing Section in My Account

    (2) Click on the " Free Plan " to downgrade then click " Cancel Subscription ".

    I want to cancel my premium and go to the basic account, when I try to cancel it will not allow Screenshot 20

    You may also upgrade again in a similar manner if you wish to subscribe again in the future.  If this does not work for you please let us know and we will be happy to assist you further.

    Thank you for using Jotform!