What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to cancel my premium and go to the basic account, when I try to cancel it will not allow. Please help.

    Asked by scarletterevolver on June 11, 2014 at 03:54 PM
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    JotForm Support

    Answered by david on June 11, 2014 at 04:23 PM


    I see you are currently on the Premium Plan, you simply need to downgrade your account to a free

    You can do this by following these instructions:

    (1) Go to the Billing Section in My Account

    (2) Click on the " Free Plan " to downgrade then click " Cancel Subscription ".

    You may also upgrade again in a similar manner if you wish to subscribe again in the future.  If this does not work for you please let us know and we will be happy to assist you further.

    Thank you for using Jotform!