I want to cancel my premium and go to the basic account, when I try to cancel it will not allow. Please help.

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    Asked on June 11, 2014 at 03:54 PM
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    Answered on June 11, 2014 at 04:23 PM


    I see you are currently on the Premium Plan, you simply need to downgrade your account to a free

    You can do this by following these instructions:

    (1) Go to the Billing Section in My Account

    (2) Click on the " Free Plan " to downgrade then click " Cancel Subscription ".

    You may also upgrade again in a similar manner if you wish to subscribe again in the future.  If this does not work for you please let us know and we will be happy to assist you further.

    Thank you for using Jotform!